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STORE POLICIES
Payment
We accept Visa, MasterCard, Discover, American Express and Paypal. Credit Card payments are handled through our secure servers. If you use Paypal, you’re payment will be handled by their secure servers.
For ease of shopping, you are given the choice of storing your billing, shipping and payment information, but it is not required. At any time during or after registration, you may update your account information. You may subscribe to our mailing list or request to remove your email address from the list by clicking on the links below the Category List.
We also offer “Wish List” Services that can be accessed at the bottom of any of pages for your shopping convenience.
Pricing and Sales Tax
Our prices are in US currency and are subject to change without prior notice. New York State residents will be charged applicable sales tax. Orders shipped out of state are not subject to any sales tax.
Shipping Policies
We ship your order as soon as it is received. This is usually on the same day or the next business day. If for any reason your shipment is delayed we will notify by email.
This store gets live shipping rate quotes from UPS based on the weight of your order. You will be given a choice of UPS shipping methods and the applicable pricing during the checkout procedure. If your order consists of “Single Pattern Forms” without additional merchandise the patterns will be sent via USPS at no charge to you.
It may be possible to Special Order an item that we do not normally carry. Please contact us via email through our contact link or by phone at 866-678-9276(YARN). Special Orders are non-refundable and non-cancelable.
Returns
We are sorry, but we cannot accept returns for books, patterns, needles and final sale items. All special orders are non-refundable and non-cancelable.
Our policy is to accept returns within 30 days of purchase so that you are fully satisfied with your order. Unfortunately we cannot accept returns beyond this time due to the availability of dye-lots and seasonal products. Merchandise in sealed packaging must be returned unopened, and all returned items must be in new, unused condition, in their original packaging.
To initiate a return of other merchandise please contact us via our email contact form or phone us at 888-996-9276. We will then provide you with a return authorization and shipping instructions.
Privacy Policy
Infinite Yarns takes your privacy seriously! We do not sell or disclose any information that identifies you to a third party. All information is transmitted via our secure servers. Cookies are used on our site to keep track of the items in your shopping basket. The information we gather is used solely by us in order to develop our site, enhance your shopping experience, and to communicate special events and offers to you!
All online orders are processed using industry-standard SSL encryption to protect your information.
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